Contact Us
Let's Connect!
Offices
- Corporate Office
- 146 Rock Hill Drive Rock Hill, NY 12775
- Technical Campus
- 29282 Hardiman Road Madison, AL 35756
- Development Center
- 303, Iscon Elegance, Prahlad Nagar
Ahmedabad-380015
FasTrax Support Options
FTx Legacy POS
FTx Digital Signage
FTx Lifeline Maintenance Agreements
FasTrax understands that every company has unique needs and challenges. That’s why we customize a maintenance agreement specifically to fit the needs of your business. We offer a convenient ticketing system that’s as simple as sending an e-mail. Not only does this system save you and your employees valuable time, but it also allows you to document an issue for future reference.
Simply fill out the form’s required fields, include a detailed description of the problem along with any applicable screenshots, and select Submit Ticket. Once received by our technical staff, a ticket number is assigned, ensuring that all the details are accurately documented. All the information is thoroughly reviewed by our expert technical support analysts and resolved in a timely manner.
If you absolutely need to speak to someone directly during our regular support hours, we can include that option in your maintenance agreement. FasTrax also offers emergency support services for those rare times when a technical issue must be resolved outside of our regular support hours, including weekends and holidays. This service is subject to an additional charge per your maintenance agreement.
Hewlett Packard
Hewlett Packard (HP) offers a 3-year on-site warranty for the computers and a 3-year advanced replacement warranty on all the peripherals you purchase through FasTrax. Quickly and easily check the status of your HP warranty on their website using your Product Number and Serial Number.
If you need additional assistance or need to have your HP hardware serviced or replaced:
Customer service 1-800-334-5144
Note The Auto Attendant menu to say "Point of Sale System.” There are no "extension" or "option" numbers on this contact number.
Touch Dynamic
If you need assistance with your Touch Dynamic AIO POS hardware, you can contact them through their support page.
Their technicians are fully equipped to diagnose and repair the hardware you purchased through FasTrax.
If you need immediate assistance with your Touch Dynamic hardware, call 888-508-6824.
Worldpay
If you need assistance with your Worldpay Credit/Debit Processing, you can contact them through their support page.
If you need immediate assistance with your Worldpay processing hardware or account, call (800) 846-4472.
Heartland
If you need assistance with your heartland Credit/Debit Processing, you can contact them through their support page.
If you need immediate assistance with your Heartland processing hardware or account, call 866-622-2390.