Need Technical Assistance With Your Account?

If you’re an existing FasTrax customer with a technical issue or question, click the button below to visit our support page. You can submit a support ticket to contact us directly, or find helpful training resources.

Contact Support

Enhance Your Software Skills and Boost Your Business Efficiency!

Unlock the full potential of our software solutions with our new training courses. Discover how to save valuable time and optimize your daily operations.

Gain essential skills and even earn certifications to boost your expertise. From Control Center to POS, Loyal-n-Save, and more, we have courses to take your skills to the next level.

Learn More

*more trainings coming soon!

Personalized One-On-One Remote Training

Are you looking for additional or personalized training for specific features and functionality? FasTrax currently offers various remote training options to meet this need!

Contact Support

FTx Lifeline Maintenance Agreements

FasTrax understands that every company has unique needs and challenges. That’s why we customize a maintenance agreement specifically to fit the needs of your business. We offer a convenient ticketing system that’s as simple as sending an e-mail. Not only does this system save you and your employees valuable time, but it also allows you to document an issue for future reference.

Simply fill out the form’s required fields, include a detailed description of the problem along with any applicable screenshots, and select Submit Ticket. Once received by our technical staff, a ticket number is assigned, ensuring that all the details are accurately documented. All the information is thoroughly reviewed by our expert technical support analysts and resolved in a timely manner.

If you absolutely need to speak to someone directly during our regular support hours, we can include that option in your maintenance agreement. FasTrax also offers emergency support services for those rare times when a technical issue must be resolved outside of our regular support hours, including weekends and holidays. This service is subject to an additional charge per your maintenance agreement.

Hewlett Packard

Hewlett Packard (HP) offers a 3-year on-site warranty for the computers and a 3-year advanced replacement warranty on all the peripherals you purchase through FasTrax. Quickly and easily check the status of your HP warranty on their website using your Product Number and Serial Number.

If you need additional assistance or need to have your HP hardware serviced or replaced:

Customer service 1-800-334-5144

Note The Auto Attendant menu to say "Point of Sale System.” There are no "extension" or "option" numbers on this contact number.

Check HP Warranty

Touch Dynamic

If you need assistance with your Touch Dynamic AIO POS hardware, you can contact them through their support page.

Their technicians are fully equipped to diagnose and repair the hardware you purchased through FasTrax.

If you need immediate assistance with your Touch Dynamic hardware, call 888-508-6824.

Touch Dynamic Support

Worldpay

If you need assistance with your Worldpay Credit/Debit Processing, you can contact them through their support page.

If you need immediate assistance with your Worldpay processing hardware or account, call (800) 846-4472.

World Pay Support

Heartland

If you need assistance with your heartland Credit/Debit Processing, you can contact them through their support page.

If you need immediate assistance with your Heartland processing hardware or account, call 866-622-2390.

Heartland Support