What Is FTx Concierge Service? (more than just POS Support)
FTx Concierge Service is a premium, white-glove support and strategy service designed to help retailers unlock the full potential of their FTx solutions. Whether you're short on time, staff, or just want expert guidance, our team steps in with tailored training, data-backed suggestions, and hands-on execution.
What Are White Glove Support Services?
White glove means more than just support – it’s personalized, proactive, and deeply collaborative service that drives measurable outcomes for your business.
How FTx Concierge Helps Retailers Thrive
With FTx Concierge Service, retailers gain a trusted partner who not only understands the tools but also how to align them with your unique business goals. From optimizing pricing strategies to launching promotions, we’re with you at every step.
Our Offerings Include:
What Can Be Achieved with FTx Concierge Service?
FTx Concierge Service empowers you to focus on business growth while we handle operational tasks.
Here’s what we can do for you:
"We used to dread product transitions. Now with FasTrax, moving inventory, launching new lines, and tracking sales is seamless."
Why Your Business Needs
FTx Concierge Premium Support Service
Running a business isn’t easy, and even the best tools can be tough to keep up with. That’s where FTx Concierge Service
comes in – to help you tackle everyday challenges and get the most out of everything FTx has to offer.
You’re probably not using every feature available – and that’s okay. We’ll walk you through what’s possible, highlight what you might be missing, and help you unlock the full value of your FTx solutions.
Whether you're aiming to increase foot traffic, grow loyalty, or improve margins, we’ll help align your tools with your goals. Then, we’ll build a tailored plan to get you where you want to go.
If you’re stretched thin, we get it. FTx Concierge Service acts like an extension of your team – ready to step in where needed without adding to your payroll.
We’ve got you. From idea to execution, we’ll create and manage marketing campaigns that drive real results – so you don’t have to lift a finger.
Sometimes you don’t know what you’re missing until someone points it out. We’ll help you uncover trends, features, and tools you may have overlooked – and show you how to turn them into growth.
If things feel clunky or disconnected, we’ll help streamline your systems so everything runs smoother – saving you time, money, and headaches.
From configuring your POS to launching your loyalty program, we’ll handle the setup so you can focus on running your business.
Whether you're onboarding a new solution or tackling a complex challenge, we’re here to guide you through it. Think of us as your retail success partner.
Let FTx Concierge Service Handle the Tech.
You Focus on Business.
How FTx Concierge Service Works
Whether you want help managing discounts in your POS, scheduling digital signage, launching loyalty campaigns, or
building an ecommerce storefront from scratch – our team of experts is ready to do the heavy lifting.
Our Process
Conduct Survey:
We start by learning about your business, tools, and goals through a quick survey
Analyze Account & Needs
Our experts audit your current setup to uncover gaps, underused features, and opportunities.
Offer Tailored Recommendations
We provide a tailored action plan with strategies to boost performance and streamline operations.
Set Up & Implement Solutions
From pricebook updates to signage and online store builds – we handle the setup for you.
Ongoing Optimization & Support:
We track results, fine-tune strategies, and provide ongoing support to keep you moving forward.
FTx Concierge Service Includes These Many FTx Solutions
With FTx Concierge Service, you’re not just getting help you’re gaining a strategic partner. Let’s grow your business, together.
What Makes FTx Concierge Service Stand Out?
It’s more than support – it’s a personalized partnership to help your business grow.
FTx Concierge Service isn’t just here to answer questions – we're here to elevate your operations, train
your team, and guide you toward your business goals with smart strategies and hands-on help.
Work directly with a dedicated FTx expert who understands your business. We walk you through features, tools, and strategies at your pace, ensuring you and your team are fully confident and capable.
We start with your business goals and work backward to create a strategy. Every recommendation, campaign, or setup is designed with growth, efficiency, and revenue in mind.
No cookie-cutter advice. We evaluate your unique needs and tailor our support – whether that’s refining promotions, improving signage, or helping you increase repeat customer visits.
We use real-time performance data to guide every move – ensuring that every update, feature rollout, or campaign is backed by metrics, not guesswork.
Our team doesn’t just show you what exists – we suggest the tools and features most relevant to your current goals, team capacity, and target audience.
Get insider tips and efficiency hacks to make the most out of your FTx solutions.
We dig deep into your account, uncovering trends, bottlenecks, and growth opportunities that might otherwise go unnoticed.
Whether you want full-service management or prefer a more collaborative, hands-on approach, we adjust to fit your preferences.
From campaign execution to long-term strategy, your business gets the white-glove treatment. We treat your success like it’s our own.
Choose How You Want to Work with Us
Every retailer is different – so we tailor our collaboration style to match your comfort level, schedule, and internal resources.
Whether you want to be hands-on or hand it all off, FTx Concierge Service adapts to your workflow.
Hands-On Training Sessions
Work side-by-side with an FTx expert during live, guided sessions. You'll gain valuable, practical experience while learning how to make the most of your tools in real-time.
Done-for-You Setup
Prefer to stay focused on daily operations? No problem. Just tell us what you need – we’ll take care of the setup, execution, and optimization from start to finish.
Pricing Plans
Flexible. Scalable. Use it how you need it.
FTx Concierge: Assist
Start strong with strategic feature adoption and collaborative action plans.
FTx Concierge: Accelerate
Personalized training, proactive recommendations, and fast-track execution.
FTx Concierge: Elevate
Full-service management, strategic planning, and goal-driven feature deployment.
Note: Training hours are bankable and can be used toward onboarding, support, or concierge services.
Call 845-719-3550 for custom hours and pricing.
Let’s Move Your Business Forward – Together
Whether you're trying to clear out old inventory or launch a new product line, we’re ready to help.
- Is your inventory full of slow sellers? We can move them fast.
- Need assistance to schedule your digital signage? We are at your service!
Frequently Asked Questions
For just $175, you’ll get a focused one-hour session tailored to set you up for long-term success. Whether you need training, hands-on support, or help from our concierge team, retailers can pre-purchase hours to use whenever it’s needed.
Yes! Our pricing bundles are built to be flexible and fit businesses of all sizes. Choose the option that works best for you:
- 4 hours for $600
- 10 hours for $1,400
- Custom – call us for more information
Whether you’re running a single store or overseeing multiple locations, these bundles give you the support you need – when you need it.
We keep a close eye on your campaign’s performance with detailed reports that highlight real, measurable results. By looking at things like engagement, sales, and customer behavior before and after the campaign, we’re able to see what’s working and how it’s making an impact.
Once all campaign requirements are submitted, we’ll usually have your campaign up and running the same day – or within just a few days.
Our full-service option is designed to make things easy for you—just tell us your goals, and we’ll handle the rest.
We’ll gather a few key details to customize your campaigns, like your preferred rewards, discounts, and any items you'd like to feature. It’s a simple process that keeps you in control without all the heavy lifting.
Yes, absolutely!
You can switch between self-managed and FTx-managed options whenever it makes sense for your business. Whether you like having full control or prefer to let our team take care of the details, you’ve got the flexibility to adjust anytime.
No, you don’t need to use other FTx tools to benefit from FTx Concierge Service.
That said, combining it with additional FTx solutions can take things to the next level.
For instance, if you’re using Loyal-n-Save with FTx Commerce, we can connect your in-store and online shopping experiences seamlessly. This kind of integration not only boosts sales opportunities but also makes things easier and more engaging for your customers.
It works with both!
Twilio is great for simple, no-frills SMS campaigns – perfect if you just need the basics. Klaviyo, on the other hand, offers more advanced automation and robust marketing tools.
The best part? We manage Klaviyo for you from start to finish. Our team handles the setup, creates all the flows, and fine-tunes everything to maximize your ROI and customer retention. All you have to do is keep an eye on the results and enjoy stronger connections with your customers.
FTx Concierge Service is designed to support all kinds of retail businesses – from convenience stores and liquor shops to vape, tobacco, grocery, and other specialty retailers. Whether you're running one store or managing several, our service easily adapts to your workflow and helps you get the most out of your tools.