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Introducing FTx Concierge Service: Personalized Retail Optimization Services

May 30, 2025

: Loyal-n-Save support agent using real-time analytics to enhance service performance and customer engagement.

Retailers, get ready to unlock the full potential of your FTx tools. FTx has just announced the launch of FTx Concierge Service, a premium program designed to provide personalized, expert-led support.

The goal? To help retailers achieve their business objectives by maximizing the features of their FasTrax products.

The program’s initial rollout focuses on Loyal-n-Save, FTx’s customer loyalty solution. But this is just the beginning – plans are already in motion to extend concierge services to other products like FTx Commerce and POS.

What Is FTx Concierge Service?

FTx Concierge Service is more than just support; it’s a tailored roadmap to success. The service begins with an in-depth account review where FTx experts identify overlooked opportunities and underused features.

For instance, Loyal-n-Save campaigns can be fine-tuned to boost sales and improve engagement. From there, a clear action plan is crafted to propel retailers toward their business goals.

Here’s what the service offers in detail:

  • One-on-one training sessions with FTx specialists.
  • Feature suggestions tailored to your needs.
  • Step-by-step assistance with implementing changes.

Retailers also have the flexibility to choose their preferred level of involvement. They can either work alongside the FTx team in real time, gaining valuable hands-on experience, or opt for a done-for-you approach, where the experts take the reins to execute the retailer’s vision.

First Focus: Loyal-n-Save

The first rollout of the FTx Concierge Service is designed to help retailers unlock the full potential of their Loyal-n-Save accounts.

Here’s an overview of how the Loyal-n-Save concierge service works and what you can expect:

Start with Survey

Getting started is easy. Retailers begin by completing a brief survey that helps us understand their current challenges and goals.

Account Analysis

Based on your survey responses, our FTx experts conduct a thorough analysis of your current account setup. This step helps identify areas for optimization and highlights untapped opportunities.

Personalized Recommendations

Next, we’ll provide tailored recommendations across key Loyal-n-Save features, including:

  • Campaigns
  • Digital Coupons
  • Swag Shop
  • Team Builder
  • Raffles
  • Klaviyo Marketing Integration

These recommendations are designed to align with your business goals and enhance your customer engagement strategies.

Delivery of an Action Plan

Once the recommendations are finalized, you’ll receive a detailed action plan. At this stage, you can choose between two implementation options:

  • Hands-On Training Session: Work side-by-side with an expert during a live, guided session.
  • Done-for-You Setup: Sit back and allow our team to handle the setup and execution based on your input.

The cost? $175 for a one-hour session, making it a valuable investment in long-term success. Retailers pre-purchase hours, giving them flexible access to concierge support whenever they need it across any FTx solutions.

Ongoing monitoring and optimization are bundled into the program, so retailers not only make improvements but also sustain them over time.

How It Works

Here’s a step-by-step look at the process once a retailer opts in.

Step 1: Surveys Sent & Tracked

Retailers complete a short survey, which helps the FTx team understand their needs.

Step 2: Automated Notifications

CRM automations alert team members to new respondents.

Step 3: Program Introduction

Account managers connect with interested clients to discuss next steps.

Step 4: Action Plan Development

The Loyal-n-Save team follows up, assigns responsibilities, and begins setup.

Step 5: Concierge Session Scheduled

Following payment, the retailer joins a live session or hands over control for done-for-you management.

What’s Coming Next

FTx Concierge Service won’t stop at Loyal-n-Save.

Plans are underway to expand services to all our solutions, including:

  • FTx Commerce
  • FTx POS
  • FTx Digital Signage
  • Scan Data
  • FTx BI Analytics
  • ...And more!

Surveys and onboarding materials for these products are currently in development. Dedicated landing pages, training resources, and streamlined onboarding processes are also on the horizon to ensure a seamless start for clients.

How to Get Started

Retailers interested in FTx Concierge Service can take the next step by:

Don’t miss your chance to tap into a personalized setup that drives results.

Ready to start transforming your retail strategies? Sign up today and stay tuned for the next wave of concierge rollouts!

Turn missed opportunities into big wins with FTx Concierge Service. Our experts are ready to help you transform your strategies, boost engagement, and achieve results like never before.

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