POS, Digital Signage, Warehouse, loyalty, AdPro, Director, MSP, Reports, Time Theft, Hardware Pricing, Support
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For your convenience, we offer you the ability to directly submit support tickets. Submitting a support ticket is a quick and easy way to communicate your system issue with our support department. Utilizing this quick and easy tool can save you and your employees valuable time as well as allowing you to document your issue for reference.
Once received by Support, a ticket number is issued and details of the ticket are returned to the email address you provided on the form.
When we receive your ticket, a member of our support staff will review your issue and contact you with a resolution
To help us better assist you, please be very detailed when describing your issue.
If you are able to create screen captures of system errors, please use the "File Attachment" feature on our submission form to include these with your submitted ticket.*
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We are the sole owners of the information collected on this site. We only have access to the information you voluntarily supply via e-mail, contact form, or through direct contact with you. We will not sell or share this information with anyone outside of FasTrax Solutions.
We will use your information to respond to any requests or inquiries you make through this website. We will not share your information with any third party outside of our organization without your express permission.
The Personal Identifying Information (PII) you voluntarily share with us, either through this website, in person, or through a phone call will be used for the exclusive purposes of assisting you with matters of identifying or recommending any products or services that may of benefit to you and your company, assisting with any technical difficulties you may be experiencing with any of our products, answering any of your inquiries, or sending you blog post articles via an e-newsletter to which you subscribed. You may opt out of FasTrax Solutions e-newsletter via an unsubscribe button on the bottom of the e-mail.
We do not collect credit card or payment information through our website. If you voluntarily supply credit card or payment information such as bank names, account numbers, or routing numbers you do so at your own risk. FasTrax POS, LLC assumes no liability for data breach or misuse of information supplied by you in regard to your personal or business financial accounts.
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