Need Technical Assistance With Your Account?

If you’re an existing FasTrax customer with a technical issue or question, click the button below to visit our support page. You can submit a support ticket to contact us directly, or find helpful training resources.

Contact Support

FasTrax Support Options

Fastraxpos POS

FTx Legacy POS

FTxPOS – Point of Sale (POS) Software Solutions Systems

FTx Cloud POS

Loyal-N-Save

Loyal-n-Save

FTx Commerce

FTx Commerce

ftx-identity

FTx Identity

FTx Digital Signage

FTx Digital Signage

FTx Warehouse

FTx Warehouse

FTx AdPro

FTx AdPro

What Our Clients Say

Your support is top notch! I call and within minutes the problem is solved. Thank you for being there for our company when we need you the most.

- Inaya Tobacco Station

A FTx team member started work an hour early to resolve our issue before our opening time. This is definitely an above and beyond approach.

- CLS LLC

Fantastic job today! Was resolved in a couple of hours and I was kept up to date on the progress thru emails. Best service to date!

- WM ENTERPRISES LLC

I love the Support Team at FasTrax. Everyone I have dealt with has been very knowledgeable and helpful. I typically reach out to Dino with any major issues, and he is always so helpful, and kind. Hannah is also a great person to get in contact with when I have any questions/issues. Everyone else I have worked with has been super helpful, anytime I call.

- Cigarette Outlet/ DBA Tommy's

Fantastic Service! I had suggested a system enhancement and was informed that what I suggested was already a feature of FasTrax. After using it the formatting wasn't what I wanted. I sent another email and was then informed that all I needed to do was just change the setting and my formatting issue was resolved. This will save me a significant amount of time.
Thank You Very Much!

- MCW Retail Investments LLC

Enhance Your Software Skills and Boost Your Business Efficiency!

Unlock the full potential of our software solutions with our new training courses. Discover how to save valuable time and optimize your daily operations.

Gain essential skills and even earn certifications to boost your expertise. From Control Center to POS, Loyal-n-Save, and more, we have courses to take your skills to the next level.

Learn More

*more trainings coming soon!

Personalized One-On-One Remote Training

Are you looking for additional or personalized training for specific features and functionality? FasTrax currently offers various remote training options to meet this need!

Contact Support

FTx Lifeline Maintenance Agreements

FasTrax understands that every company has unique needs and challenges. That’s why we customize a maintenance agreement specifically to fit the needs of your business. We offer a convenient ticketing system that’s as simple as sending an e-mail. Not only does this system save you and your employees valuable time, but it also allows you to document an issue for future reference.

Simply fill out the form’s required fields, include a detailed description of the problem along with any applicable screenshots, and select Submit Ticket. Once received by our technical staff, a ticket number is assigned, ensuring that all the details are accurately documented. All the information is thoroughly reviewed by our expert technical support analysts and resolved in a timely manner.

If you absolutely need to speak to someone directly during our regular support hours, we can include that option in your maintenance agreement. FasTrax also offers emergency support services for those rare times when a technical issue must be resolved outside of our regular support hours, including weekends and holidays. This service is subject to an additional charge per your maintenance agreement.

What's Included in FTX Lifeline

  • Remote troubleshooting of FTx Software
  • Option to phone or email our FTx Lifeline support
  • Portal access to your tickets and licenses
  • Access to documentation and knowledge base articles
  • FTx Pay Credit Card Processing, troubleshooting, updating and installing

Explore Some of Our Additional Services

  • Restoration of business operations in the event of a hardware/software failure
  • Setup of peripherals and supported third party hardware
  • Scheduled installation of POS hardware remotely
  • After-hours / emergency support
  • Datacap deployment setup and installation

Hewlett Packard

Hewlett Packard (HP) offers a 3-year on-site warranty for the computers and a 3-year advanced replacement warranty on all the peripherals you purchase through FasTrax. Quickly and easily check the status of your HP warranty on their website using your Product Number and Serial Number.

If you need additional assistance or need to have your HP hardware serviced or replaced:

Customer service 1-800-334-5144

Note The Auto Attendant menu to say "Point of Sale System.” There are no "extension" or "option" numbers on this contact number.

Check HP Warranty

Touch Dynamic

If you need assistance with your Touch Dynamic AIO POS hardware, you can contact them through their support page.

Their technicians are fully equipped to diagnose and repair the hardware you purchased through FasTrax.

If you need immediate assistance with your Touch Dynamic hardware, call 888-508-6824.

Touch Dynamic Support

Worldpay

If you need assistance with your Worldpay Credit/Debit Processing, you can contact them through their support page.

If you need immediate assistance with your Worldpay processing hardware or account, call (800) 846-4472.

World Pay Support

Heartland

If you need assistance with your heartland Credit/Debit Processing, you can contact them through their support page.

If you need immediate assistance with your Heartland processing hardware or account, call 866-622-2390.

Heartland Support